Terms of Use | Ripple®

Ripple® Health Coaching Programme

These terms and any other terms expressly incorporated herein, each as may be amended from time to time (together, the “Terms”) apply to your participation in the Ripple® Health Coaching Programme (“Programme”), use of www.ripple.sg (the “Programme Website”), use of the Ripple® app, access to any content provided in connection with the Programme and all communication between you and us in any form or platform in connection with the Programme (“Programme Content”).

The Programme is provided to you by Sheares Healthcare Solutions Pte. Ltd., a wholly owned subsidiary of Sheares Healthcare Group, and its affiliates (collectively “Sheares Healthcare” “we”, “us” or “our”). The Programme will facilitate the provision of holistic care via a combination of some or all of the following depending on the package you choose:

assignment of a Ripple® coach or to a Ripple coaching group;
lifestyle health assessment;
habit changing advice and coaching (coach guided or self guided using Ripple’s proprietary content);
development of a tailored lifestyle health programme (coach guided or self guided using Ripple’s proprietary content);
ongoing monitoring and coaching to achieve lifestyle health goals (coach guided or self guided using Ripple’s proprietary content); and
ancillary services, together, the “Programme Services”.

Your participation in the Programme and access to the Programme Services, Programme Website, Ripple® app and Programme Content is conditional on your acceptance of these Terms as may be updated from time to time. Please refer to www.ripple.sg/terms-of-use for the current copy of the Terms. If you do not agree to these Terms, you must not participate in the Programme, Programme Services or access the Programme Website, Ripple® app or Programme Content.

1. Your Ripple Package

Your Ripple® package will commence after we have received payment from you, or on your behalf, on the date of your first coaching session and continue for the period you have selected. You may not suspend, cancel or transfer your package and all packages and purchases are non-refundable. You may renew your package prior to its conclusion subject to payment of our then applicable package rates. On expiry of your package and any renewal period you will cease to have access to the Programme Services and will no longer be able to access the Ripple® app.

2. Personal Data and Medical Records

Personal data collected in connection with your participation in the Programme will be treated in accordance with our privacy policy available at www.ripple.sg/privacy-policy, as updated from time to time.

If you provide the name and contact details of your general medical practitioner, you agree that we may obtain copies of your medical records, liaise and share your personal data with your general medical practitioner in order to ensure we can best support you to achieve your lifestyle health goals. You may withdraw your consent in relation to our access to your personal data at any time, however if you do so we may no longer be able to provide you with the Programme Services and therefore we may need to terminate your participation in the Programme.

3. No medical advice or medical services

You will not receive any medical advice or services under or in connection with the Programme. Depending on the package you choose, we may liaise with your general medical practitioner where practicable, however the Programme Services, Programme Website and Programme Content do not constitute the practice of medicine or telemedicine and will not include medical or surgical advice, service, attendance, treatment or operations. For any medical advice please consult your doctor.

If you are using any devices to assist you in monitoring health signs and/or symptoms, we may support you in interpreting the readings or results, however we are not able to provide you with any medical advice and the Programme Services cannot be used as a substitute for professional healthcare advice. We are not able to verify the accuracy of any readings or the suitability or reliability of any medical devices.

4. Dietary and exercise content and advice

Dietary content shared is general in nature and is not tailored for individual participants. Depending on the package you choose, where you have informed us of any specific dietary allergies, we may suggest recipes which are suitable for you, however we cannot guarantee that we will be able to do so and you remain responsible for ensuring that you take precautions to ensure that recipes or suggestions provided are suitable for you, having regard to your dietary allergies, intolerances and any other specific requirements. We will not provide you with any advice or services that constitute dietetic treatment of disease.

Exercise content shared is general in nature and whilst depending on the package you choose we may seek to take into account any restrictions of which you inform us, you should consult your doctor before undertaking any new exercise programme and ensure you follow the advice of your doctor regarding both diet and exercise.

5. Intellectual Property

You do not have any right, title or interest in or to any intellectual property or other proprietary rights relating to the Programme or any of its content. The Programme contains content that is protected by copyright, trade mark and other laws and you agree not to engage in any conduct or authorise or allow others to engage in any conduct that may infringe any intellectual property rights in any of the content.

You are only permitted to download, reproduce and display the material on the website and any other platform (including video, audio, images, movies, television programmes, text) for your own personal, non-commercial use. You must not remove any copyright or other intellectual property notices from any content.

6. Availability of services

While we use reasonable endeavours to ensure that the Programme Website, Ripple® app and Programme Content is available continuously, we do not make any representations or warranties that your access will be uninterrupted, timely, secure, free of viruses or other harmful components or error free.

7. Third party services and content

In participating in the Programme you may view content provided by third parties, including links to web pages and services of such parties (“Third-Party Content”). Unless and only to the extent expressly stated otherwise, we do not control, endorse or adopt any Third-Party Content and have no responsibility for Third Party Content including content which may be inaccurate, misleading, incomplete, offensive or otherwise objectionable.

We are not liable for any loss or damage incurred as a result of your access to or use of Third-Party Content.

8. Your obligations

You agree to:

comply with and be bound by these Terms;
provide us with all information that is relevant to or may assist us in, delivering the Programme Services to you and to developing and/or tailoring the Programme Content for you;
update us promptly when necessary to ensure the information we hold about you remains accurate, complete and current;
provide us with such assistance as may be reasonably necessary in order to provide the Programme Services and Programme Content to you;
treat those who administer the Programme and provide the Programme Services to you with courtesy and respect at all times.

You must not:

use the Programme Site or Ripple® app for any activities that breach these Terms, any laws, or infringe a third party’s rights;
tamper with or hinder the operation of the Programme Site or Ripple® app;
knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Programme Site or Ripple® app;
use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Programme Site or Ripple® app;
modify, reformat, adapt or reverse engineer any portion of the Programme Site or Ripple® app;
attempt any of the above acts or engage or permit another person to do any of the above acts.

9. No guarantee of results

Whilst we will work closely with you on your health journey with the objective of achieving your lifestyle health goals, we are not able to guarantee any results.

10. Limitation of liability

Nothing in these Terms shall exclude or restrict our liability for death or personal injury resulting from our negligence. Subject to the foregoing, to the maximum extent permitted under applicable laws:

(a) In no event shall Sheares Healthcare and our respective shareholders, directors, officers, employees, agents, representatives, suppliers and contractors (collectively “Associated Parties”) be liable for any:

indirect, special or consequential loss;
loss of profit or loss of opportunity,

whether arising from breach of contract, tort (including negligence), breach of statutory duty or otherwise, as a result of or in connection with the Programme, the Programme Services, Programme Website, Ripple® app and/or Programme Content.

(b) Sheares Healthcare and our Associated Parties aggregate liability in contract, tort (including negligence) or otherwise, arising out of or in connection with our provision of the Programme Services, Programme Website, Ripple® app and Programme Content is limited to the greater of (a) the total amount of fees received by Sheares Healthcare or the Associated Parties from you or on your behalf in connection with your participation in the Programme in the preceding twelve (12) month period; and (b) SGD 100.00.

You agree to bring any claim under these Terms within one (1) year after the cause of action arises, or that such claim or cause of action is barred.

11. Changes and additional terms incorporated herein

The Programme and Programme Services may be updated and expanded from time to time and you may be invited to participate in additional packages or programmes which are offered to limited participants or restricted in duration. Any additional terms and changes to these Terms of which we inform you (including by posting on the Project Website and/or Ripple® app) from time to time are deemed to be incorporated herein.

12. Transfer of rights

These Terms are personal to you and no third party is entitled to benefit under them. You agree that we can transfer our rights and obligations under these Terms to any person, company or organisation. We will notify you if we do so. You may not transfer your rights or obligations under these terms to anyone else.

13. Suspension or termination of your participation

We may suspend or terminate your participation in the Programme if you breach any of the Terms or fail to pay any amounts owed by you or on your behalf to us or to third parties collecting payments on our behalf in relation to the Programme Services. We may also suspend or terminate your participation in the Programme if we believe we will be unable to effectively support you to achieve your lifestyle health goals for any reason.

You may terminate your participation in the Programme at any time by providing written notice to us, however you will not be entitled to any refund of any fees paid.

14. Governing Law, governing language and dispute resolution

These Terms and your participation in the Programme are governed by the laws of the Republic of Singapore. These Terms are originally drafted in English and may be translated into other languages. In the event of any inconsistency, contradiction or conflict of interpretation, the original English version will prevail.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity or termination, shall be referred to and resolved by arbitration in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Centre (“SIAC”) for the time being in force which rules are deemed to be incorporated by reference to these Terms. The tribunal shall consist of one (1) arbitrator to be appointed by the Chairman of SIAC. The seat of arbitration shall be Singapore. The language of the arbitration shall be in English. In the event that recourse to the courts shall be necessary for the purpose of determining any question of law required to be determined for arbitration, you and we hereby submit to the exclusive jurisdiction of the courts of Singapore, agree not to commence any suit, action or proceeding relating thereto except in such courts, and waive, to the fullest extent permitted by law, the right to move to dismiss or transfer any action brought in such courts on the basis of any objection to personal jurisdiction or venue. The decision of the arbitrator shall be final and binding on the Parties.

15. Severability and no waiver

If any provision of these Terms is or becomes unlawful, void or unenforceable that provision shall be deemed severed from the remaining provisions and shall not affect their validity or enforceability.

No waiver of any provision shall be valid unless it is made expressly in writing. Any such waiver shall constitute a waiver only with respect to the specific matter described in such writing and shall in no way impair the rights of the party granting such waiver in any other respect or at any other time.